Terms & Conditions

All items will be shipped to the specified address upon checkout; this address will be on your confirmation email. Unfortunately we are unable to alter this delivery address once the order has been placed.

 

DELIVERY & POSTAGE

All purchases are sent to you via Royal Mail.

Standard UK delivery is usually 2-5 working days from receiving your despatch confirmation email.

Express UK delivery is delivered the next working day.

            Orders placed before 4pm will be delivered by the next working day. Orders placed after 4pm will arrive within 2 working days. Orders placed during the weekend will be delivered by Tuesday (2 working days later).

International EU Countries* delivery is usually 5-10 working days from receiving your despatch confirmation email.

International Non EU Countries* delivery is usually 5-10 working days from receiving your despatch confirmation email.

With the exception of Special Delivery items we cannot refund or replace lost items until 15 working days has elapsed since the date of despatch. It is not until then that the Royal Mail will recognize that the parcel has been lost.

All Rainbow Club shoe purchases are sent by UPS

 

UK DELIVERY COST

FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £40.00

Standard UK Delivery - a fee of £2.50 will be charged for postage.

Express UK Delivery - a fee of £4.95 will be charged for postage.

 

INTERNATIONAL DELIVERY COST

EU Countries - a fee of £10.00 will be charged for postage.

Non EU Countries - a fee of £15.00 will be charged for postage.

If an item is needed urgently (for a birthday or wedding present etc), please contact us before placing your order and we will do our best to meet your demands or, at the very least, let you know whether or not we can!

We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. 

In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for redelivery. 

 

PERSONALISED ITEMS

All personalised items will be sent via Royal Mail, Special delivery and will require a signature on arrival 

For UK mainland customers you can expect to receive your items within 7-10 working days of placing your order. 

In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for redelivery. 

 

RETURNS

IMPORTANT INFORMATION:

We are unable to process ANY returns/refunds/exchanges of items bought through JonRichard.com at any of our in-store concessions.

STANDARD RETURNS

If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund.

We offer free returns for all UK orders. For international orders, returns will be at the customer’s expense.

Refund of delivery charges will only be given if the entire order is returned. If only part of the order is returned we are unable to refund the original delivery charge.

We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty. This does not in any way affect your statutory rights.

To return items by post, please follow the instructions below:

1.  Download the Returns form.

2. Complete the Returns form, detach part 1 and enclose with your parcel.

Please note - You should retain your original despatch note received with your goods until the refund is processed. We may require the dispatch note as proof of purchase if needed.

3. Affix the free post returns label in Part 2 to the outside of your parcel.

4. Take the parcel to the Post Office and obtain a proof of postage.

Your item/s must be unused/unworn and any security tags must be in place, please return the items in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.

Although we provide free returns, for your own benefit, when returning item/s to us, we strongly suggest you obtain proof of posting from your post office. Jon Richard is not liable for the cost of any item/s lost in transit to us.

Please allow 14 working days for refunds to appear back on your card.

 

DAMAGED RETURNS

We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the above returns procedure, noting the following variations below.

When contacting us with the above information, please alos let us know if you require a refund or a replacement for your damaged item/s. 

Return the item/s in the original packaging, we understand that the item/s will arrive back damaged as described.

Please allow 14 working days for refunds to appear back on your card or 10 working days for a replacement item to be sent.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

For combination purchases ("buy one, get cheapest free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. 

 

PERSONALISED ITEMS 

Unfortunately once personalised we are unable to exchange or refund items unless faulty, this does not affect your statutory rights. For any further information please contact us.

 

GENERAL

For further details regarding the use of data supplied by you, please see Privacy Policy. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Jon Richard Limited. Any use of the site or its contents, including copying it in whole or part, other than for your own personal, non-commercial use is prohibited without prior written permission from Jon Richard Limited.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law and, save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Third Party: 

Certain links in this site will lead to websites that are hosted by other parties. When you click any of these links you will leave the jonrichard.com website. You should note that we have no control over, and will accept no responsibility or liability in respect of, the material on any of these websites.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Jurisdiction: 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms are deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Registered Company No. 2734971

Registered Office:

JON RICHARD LTD
TILSON ROAD
ROUNDTHORN INDUSTRIAL ESTATE
MANCHESTER
UNITED KINGDOM
M23 9GF

Finally, thank you for shopping at Jonrichard.com

 

 

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