We are currently offering free standard delivery to any UK mainland address on orders over £40.00.

NOTE: items will only be dispatched in a gift box if the product is depicted in a box and/or the product description specifies a gift box is included.

1. Order Process

Upon placing your order, you will be sent an order acceptance email. If any items are out of stock we will inform you via email as soon as possible and will keep you informed about your orders progress. Once your order is packaged and dispatched we will send you an order confirmation dispatch email. We try to ensure that all orders are dispatched within 3 working days of receipt of the order.

NOTE: items will only be dispatched in a gift box if the product is depicted in a box and/or the product description specifies a gift box is included.

If your package doesn’t arrive within the expected delivery period please contact us and we will help in tracking your delivery. All items will be shipped to the specified address upon checkout; this address will be on your confirmation email. Unfortunately we are unable to alter this delivery address once the order has been placed.

2. Delivery & Postage

We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery.

With the exception of Express Delivery items we cannot refund or replace lost items until 7 working days has elapsed since the date of dispatch. It is not until then that our courier will recognize that the parcel has been lost.

  • Standard UK delivery
    Standard UK Delivery - a fee of £2.50 will be charged for postage.
    You can expect your order to arrive usually within 2-7 working days from receiving your dispatch confirmation email.

  • Express UK delivery
    Express Delivery - a fee of £4.95 will be charged for postage.
    If you place your order by 4pm you can expect your order to arrive within 24 hours from receiving your dispatch confirmation email.

  • International EU delivery
    EU Countries - a fee of £10.00 will be charged for postage.
    International EU Countries delivery is usually 5-10 working days from receiving your dispatch confirmation email.

  • International Non EU delivery
    Non EU Countries - a fee of £15.00 will be charged for postage.
    International Non EU Countries delivery is usually 10-15 working days from receiving your dispatch confirmation email and is subject to customs clearance.

3. Special Requests

If an item is needed urgently (for a birthday or wedding present etc.), please contact us before placing your order and we will do our best to meet your demands or, at the very least, let you know whether or not we can.

For any further information please contact us via our Contact Us page.

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