We are unable to process ANY returns/refunds/exchanges of items bought through JonRichard.com at any of our in-store concessions.

You should inspect your product(s) when you receive them for defects or damage. If you find a defect or damage within 30 days, contact our Customer Care Team as soon as possible at customerservice@jonrichard.com with your WEB order number to hand. 

1. Standard Returns

For all postal returns:

• Your item/s must be unused/unworn and any security tags must still be attached. All returned items must be in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.
• We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty.
• Make sure the package is sealed securely.
• Click on the link here to our courier's (Royal Mail) website and follow the on screen instructions 
  

2. How do I return an item?

To return items by post, please follow the instructions below:

1. Click on the link here to our courier's (Royal Mail) website and follow the on screen instructions.
2. Please ensure that your return contains the relevant paperwork detailing your original order number, without this we will be unable to process your refund. 
   

3. How long will it take to get my refund?

We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.

4. Damaged Returns

Do not let your costume jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions. The wearing of costume jewellery whist asleep, in the shower, sauna or whilst participating in sports is not recommended.

We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure.

To return items by post, please follow the instructions below:

1. Please make the necessary comments on your despatch note and enclose within your parcel. 
2. Click on the link here to our courier's (Royal Mail) website and follow the on screen instructions. 
3. Upon receipt, if your item is still in stock, our returns department will send your replacement items out to you. This will be sent to the delivery address on the original order. 
4. If your item is out of stock or no longer available we will process a refund for the item(s). 
   

5. Returning goods bought on special offers

For combination purchases ("buy one, get cheapest free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

6. Charity donation refund

We are unable to process refunds for charity donations. For any further information please contact us.

7. Personalised Items

We are unable to process refunds for charity donations. For any further information please contact us.

Payment can be made online by any credit or debit card, Klarna or E-Wallet Credit

Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).