We are unable to process ANY returns/refunds/exchanges of items bought through JonRichard.com at any of our in-store concessions.
If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. Please note, sale items must be returned within 14 days of purchase.
We offer free returns for all UK orders. For international orders, returns will be at the customer’s expense.
Refund of delivery charges will only be given if the entire order is returned. If only part of the order is returned we are unable to refund the original delivery charge.
We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty. This does not in any way affect your statutory rights.
To return items by post, please follow the instructions below:
1. Download the Returns form.
2. Complete the Returns form, detach part 1 and enclose with your parcel.
Please note - You should retain your original despatch note received with your goods until the refund is processed. We may require the dispatch note as proof of purchase if needed.
3. Affix the free post returns label in Part 2 to the outside of your parcel.
4. Take the parcel to the Post Office and obtain a proof of postage.
Your item/s must be unused/unworn and any security tags must be in place, please return the items in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.
Although we provide free returns, for your own benefit, when returning item/s to us, we strongly suggest you obtain proof of posting from your post office. Jon Richard is not liable for the cost of any item/s lost in transit to us.
We aim to process your returns as quickly as possible but please allow up to 14 working days for refund to be processed from the day you return the products and a further 3-5 working days for your account to be credited or 10 working days for an exchange/replacement item to be sent.
We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the above returns procedure, noting the following variations below.
When contacting us with the above information, please also let us know if you require a refund or a replacement for your damaged item/s.
Return the item/s in the original packaging, we understand that the item/s will arrive back damaged as described.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
For combination purchases ("buy one, get cheapest free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
CHARITY DONATION REFUND
Unfortunately we're unable to process refunds for charity donations. For any further information please contact us.
Unfortunately once personalised we are unable to exchange or refund items unless faulty, this does not affect your statutory rights. For any further information please contact us.