We are unable to process ANY returns/refunds/exchanges of items bought through JonRichard.com at any of our in-store concessions.

1. Standard Returns

If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund.

We offer free returns for all UK orders. For international orders, returns will be at the customer’s expense.

Refund of delivery charges will only be given if the entire order is returned within 14 days. If only part of the order is returned we are unable to refund the original delivery charge. For all postal returns:

  • Your item/s must be unused/unworn and any security tags must still be attached. All returned items must be in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.
  • We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty.
  • Make sure the package is sealed securely.
  • Click on the link here to our courier's (Hermes) website and follow the on screen instructions 

2. How do I return an item?

To return items by post, please follow the instructions below:

  1. Click on the link here to our courier's (Hermes) website and follow the on screen instructions.

3. How long will it take to get my refund?

We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.

4. Damaged Returns

Do not let your costume jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions. The wearing of costume jewellery whist asleep, in the shower, sauna or whilst participating in sports is not recommended.

We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure.

To return items by post, please follow the instructions below:

  1. Please make the necessary comments on your despatch note and enclose within your parcel. 
  2. Click on the link here to our courier's (Hermes) website and follow the on screen instructions. 
  3. Upon receipt, if your item is still in stock, our returns department will send your replacement items out to you. This will be sent to the delivery address on the original order. 
  4. If your item is out of stock or no longer available we will process a refund for the item(s). 

5. Returning goods bought on special offers

For combination purchases ("buy one, get cheapest free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

6. Charity donation refund

We are unable to process refunds for charity donations. For any further information please contact us.

7. Personalised Items

Unfortunately once personalised we are unable to exchange or refund items unless the item is faulty. For any further information please contact us.

This returns policy does not affect your statutory rights.

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