We are unable to process ANY returns/refunds/exchanges of items bought through JonRichard.com at any of our in-store concessions.
If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund.
We offer free returns for all UK orders. For international orders, returns will be at the customer’s expense.
Refund of delivery charges will only be given if the entire order is returned. If only part of the order is returned we are unable to refund the original delivery charge. For all postal returns:
To return items by post, please follow the instructions below:
We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.
Do not let your costume jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions. The wearing of costume jewellery whist asleep, in the shower, sauna or whilst participating in sports is not recommended.
We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologies and ask you follow the above returns procedure, noting the following variations below.
When contacting us with the above information, please also let us know if you require a refund or a replacement for your damaged item/s.
For combination purchases ("buy one, get cheapest free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
This returns policy does not affect your statutory rights.