PRIVACY & COOKIES
At Jonrichard.com (Jon Richard Retail Ltd), we are committed to protecting the privacy and security of our customers and site visitors, including you. We fully appreciate and respect the importance of data privacy and security on the Internet.
This notice therefore explains:
Because we are an online distributer of fashion jewellery, the wording does have to get a little technical at times. But we’ve done our best to try to explain things as clearly as we can. If you have any questions just contact our Customer Service team if you’d like to discuss this with us.
1. Our over-arching data principles
Everything we do relating to your information is covered by the following over-arching data principles:
2. How do we collect information about you?
In any interaction you may have with Jon Richard Retail Ltd, we collect information in three possible ways:
1. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, or any time you visit Jon Richard Retail Ltd, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Bag’. All this information requires a direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how Jon Richard Retail Ltd interacts with our customers. In using social media (e.g. by signing onto Jon Richard Retail Ltd using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services. So, if you did choose to link your Facebook or Twitter account to Jon Richard Retail Ltd, this would enable us to obtain information and content from those accounts. Or if you’re using Jon Richard Retail Ltd on your mobile, you can also choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
3. When our systems collect information or data as you use our website, (“System Collected Data”)
These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our website. For example:
(a) when accessing Jonrichard.com, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Jon Richard account or your browser) to make it easier for you to use Jonricahrd.com, improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit. For example, we may use cookies to store your language preferences or other Jon Richard settings, so you don‘t have to set them up every time you visit Jonrichard.com. These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your Jon Richard Retail Ltd account (relating to things like the email address you gave us), and other cookies are not. There are more details on our cookie usage below; or
(b) In addition, the type of device you’re using to access Jon Richard Retail Ltd and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
3. What information do we collect about you, why do we collect the information and what we do with it?
At the headline level, we collect two types of information:
When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “non-personally identifiable” on the other. We collect about you at every different point of interaction you may have with Jon Richard Ltd. These interaction points include the following:
Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information:
Browsing Jon Richard Retail Ltd: irrespective of whether you are logged in when on Jonrichard.com, we use cookies and code which is embedded in our systems to gather and record certain System Collected Data regarding the visitors to the site, such as:
If you are logged in on Jon Richard Retail Ltd when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.
Saving items: irrespective of whether you are logged in when on Jon Richard Retail Ltd, we use cookies and code which is embedded in our systems to gather and record certain Directly Provided Data every time you click the button to save an item on Jon Richard Retail Ltd. That Directly Provided Data relates to the identity, size and other product attributes of the item you’ve saved, so that item can then be displayed in your ‘Saved Items’ list until the end of that visit or until you remove it from your ‘Saved Items’ list during that visit. This is non-personally identifiable information.
Registering on Jon Richard Ltd: In order to place an order with Jon Richard Retail Ltd, you need to create an account with us and become a registered user. It is not possible to place an order without being logged in on Jon Richard Retail Ltd. To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information:
Using or interacting with Jon Richard Retail Ltd social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most like to be non-personally identifiable information but may also include personally identifiable information depending upon your settings with those channels.
Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites).
Clicking on Jon Richard Ltd emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.
4. Cookies
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on Jon Richard Retail Ltd, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Jon Richard Retail Ltd user experience that we pride ourselves on providing our customers.
5. How we may use your information?
We collect all of this information from you for a number of different purposes, which we want you to understand – all of these purposes apply wherever Jon Richard Retail Ltd does business, including countries outside your own. A number of specific uses for specific data is already detailed above. But we often need to use lots of different types of information or data collectively in order for Jon Richard Retail Ltd to work and in order to be able to provide the Services to you. These more fundamental purposes include the collective use of your information:
To set up, and manage your account, so you can place orders, so we can provide our products and services to you, so we can make sure that the items you order get to you (and get there on time!), so we can communicate with you about your orders and your account, so we can track potential problems and trends, and customise our support responses to better serve you – basically, this relates to the nuts and bolts of our online retail business.
It’s everything involved in putting the products on the website, so you can browse them and then order them, and so we can then deliver them to you and answer any questions or queries you may have.
To ensure that our users are genuine and to ensure that we are paid for goods that we despatch – for example, by using personal information, or disclosing that personal information to a credit reference or fraud prevention agency, in order to confirm your identity and conduct appropriate anti-fraud checks. Any such credit reference or fraud prevention agency may keep a record of that information but please note that a formal credit check is not performed and your credit rating will not be affected.
To update you on our latest products, news and special offers - If you have registered with us or provided us with your email address and elected to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail, post, telephone and other means available through the Services, including mobile text messages and push notifications. You will also be given the opportunity to receive such communications from us and selected third parties. This includes if you choose to use the Facebook “like” button to indicate you like any of our pages or apps. Examples of these communications include: (1) welcome and engagement communications - informing you about how to best use Jon Richard Retail Ltd, new features etc.; (2) service communications on things like service availability, security, and other issues about the functioning of Jon Richard Retail Ltd; (3) promotional communications, including details of our latest sale or promotion. These messages will be sent to you based on your profile information and messaging preferences as selected by you in relation to your account. Please keep your settings up to date or contact our Customer Service team if you wish to change any of these preferences, including unsubscribing from our mailing list.
To target Jon Richard Retail Ltd banners and ads to you when you’re on certain other websites (what’s called Digital Marketing Re-targetting) – we do this using a variety of digital marketing networks and ad exchanges, and advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, and the banners and ads you will see will be based on your previous use of Jon Richard Retail Ltd (for example, your Jon Richard Retail Ltd search history, the content you read on Jon Richard Retail Ltd, etc.) or on Jon Richard Retail Ltd banners or ads you’ve previously clicked on.
To make Jon Richard Retail Ltd’s products and services better and to develop new ones – Jon Richard Retail Ltd uses and stores site statistical information and log data, to help it identify potential areas to improve the services we offer.
6. How do we share the information we collect?
We are aware that that you are trusting Jon Richard Retail Ltd with your information. But, to be able to carry out our business, we do need to work with a number of third parties who are experts in their particular fields. We are very careful who we share your information with, but it is important that you understand when that sharing takes place and why, and that’s what this section explains. The limited instances where we may share your information include:
We share your information externally with our core service providers when required for our business to function: Also like any big global business, Jon Richard Retail Ltd relies on a number of external companies to provide it with key services, products and applications in order to be able to provide the Services. These include for example companies who help us, make deliveries, support our customers, carry out fraud protection and credit risk reduction checks, support our IT systems, help keep us secure, enable our marketing, audit whether we’re doing what we’re supposed to be doing, or make sure we’re keeping the books right. We just can’t do everything ourselves, after all, and working with experts in various fields enables us to improve our Services for you in the quickest, most efficient way.
Each of the external companies we work with has been selected by us for their ability to provide what we need to our required specification, including their ability to handle sensitive data (like your personal information) securely and appropriately. Each of these external companies has a contract with us, which clearly sets out our expectations and requirements in handling any of your information, and holds them fully responsible for meeting those expectations and requirements. On that basis and only on that basis, we may therefore disclose your personal information (including your personally identifiable information) to such third parties who need to be given specific tailored access to your information to facilitate our Services by performing key tasks on our behalf, and who are obligated to only use it in line with our instructions, and not to disclose or use it for other purposes. We are confident that we can trust those third party service providers with your information.
We share your information when we’re required to comply with a legal request: to do business in all the countries that we do, Jon Richard Retail Ltd is required to liaise with a number of regulators and other law enforcement agencies in each of those countries. Whilst it doesn’t happen often, some of those regulators or agencies may legally require us to share your information with them, under law, under a court order or subpoena, or as a result of some other legal process. If we do come under a legal or regulatory duty to disclose or share your personal data in order to comply with any legal obligation, we will have to share your information (including your personally identifiable information) if we believe that
disclosure is reasonably necessary to comply. Having said that, we may dispute such demands when we believe, in our discretion, that the requests are overboard, vague or lack proper authority. We will also attempt to notify you about legal demands for your personally identifiable information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency.
We share your information where we believe it’s reasonably necessary to protect Jon Richard Retail Ltd or our customers: Sadly, Jon Richard Retail Ltd can be the subject of attempted fraudulent or criminal activities, which does sometimes require us to take certain steps to protect both our business and our customers. We may therefore disclose your information (including your personally identifiable information) if we have a good faith belief that disclosure is reasonably necessary to (1) detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies; (2) enforce or apply our terms and conditions of usage; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Service; or (5) to exercise or protect the rights, property, or safety of Jon Richard Retail Ltd, our customers, or others.
We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and Services, aggregated together with the same information from other users for example. Even though this would not include your personally identifiable information, we nonetheless want you to be able to understand that level of sharing as well. This sharing therefore happens for reasons such as these:
7. How we DON’T use your information
WE WILL NOT Sell your information without your consent: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party. We believe this is absolutely essential to receive and repay your trust in us.
WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.
8. How long do we keep your information for?
In the explanations above, we have tried to be as specific as we can about how long we keep your information for. But in general we retain the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis only. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
9. Protecting your security
We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example:
We also offer secure “https” access to the transactional parts of Jonrichard.com website.
Access to your data on Jon Richard Retail Ltd is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the Jon Richard Retail Ltd Services. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.
To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements. We will do our best to protect your personal data, however, there are also a number of things that you can help with. You can keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.
10. Changes to this Policy
We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on the Jon Richard Retail Ltd website or Services, or by some other means such as email, so that you are able to review the changes before you continue to use Jon Richard Retail Ltd. This page was last updated on [08/02/2019]
