Upon checkout you will have the option to add a promotional code, simply enter the code exactly as it has been printed and you will receive the discount stated*. *Terms and conditions will apply.
Unfortunately we currently do not offer discounts for Students, but it is something we are looking into, so keep an eye on the site.
We accept payment from all major payment cards including, MasterCard, Visa, Maestro, and PayPal. We also accept payments through Klarna. If you have any difficulties with payment, please contact us.
Upon placing your order you will receive a confirmation of your order via email. This is NOT a confirmation of dispatch, please check the order details and contact us immediately if there are any mistakes.
As soon your order is dispatched from our warehouse you will be sent an email to confirm that it's on its way. You will find tracking details on the email.
This depends on the delivery method you have chosen upon checkout; please see our Delivery Details page.
If you are waiting for a delivery in the UK and you are not in when our courier has tried to deliver, they will normally leave a note to inform you of your delivery options.
Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.
Firstly we apologies for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.
If you receive and item and it is damaged, please send it back to us by following the instructions on our Returns Policy.
Please contact us immediately by email, if the order has not been processed we will try to cancel. However, if the order has already been processed we are unable to cancel. Instead, you will have to return the order back to us for a full refund.
We have a free post return process; please see our Returns Policy page.
Your item/s must be unused/unworn and any security tags must still be attached. We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty.
We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.
Unfortunately, we are unable to carry out refunds or exchanges in any of our stores, please see our Returns Policy page for how to return your item.
Items will only be dispatched in a gift box if the product is depicted in a box and/or the product description specifies a gift box is included. Gift boxes are available for purchase.
Do not let your costume jewellery come into contact with perfume, hairspray, deodorant, body spray, creams and lotions. The wearing of costume jewellery whilst asleep, in the shower, bath, sauna or whilst participating in sport is not recommended.
To keep your Sterling Silver jewellery looking beautiful we recommend you use a high quality cleaning cloth and avoid the use of silver dips.
To bring back sparkle to stones, wash in warm soapy water, rinsing in clean water. Avoid contact with chemicals including chlorine and bleach. Store carefully in a cool dry place.
The ring size guide can be found here
You can view how Klarna works and all associated terms and conditions here.
