FAQ's

Where do I find something I have seen in a magazine/advert?
Across the top of the site in the black banner, click "In the Press" to be taken to our section devoted to us being featured in the latest trendy magazines. Here you will see the 30 most recent products to be featured in the press.

How do I use a promotional code?
Upon checkout you will have the option to add a promotional code, simply enter the code exactly as it has been printed and you will receive the discount stated*. *Terms and conditions will apply.

How do I redeem a Gift Voucher?
Upon checkout you will have the option to add a gift voucher code, simply enter the code exactly as it has been printed and you will receive the amount stated*. *Terms and conditions will apply, see Gift Vouchers page.

How do I buy a Gift Voucher?
Buying a gift voucher is very simple. All you need to do is decide who you want to send a voucher to, how much you want to spend and when you want your recipient to receive it, see Gift Vouchers page for full details.

Can the Gift Voucher be used in store?
Unfortunately Gift Vouchers bought on JonRichard.com can only be used on JonRichard.com and cannot be used in store, see Gift Vouchers page.

How do I know if you have received my order?
Upon placing your order you will receive a confirmation of your order via email. This is NOT confirmation of despatch, please check the order details and contact us immediatly if there are any mistakes.

How do I know if my order has been shipped?
As soon your order is dispatched from our warehouse you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise.

How long will it take for my order to arrive?
This depends on the delivery method you have chose upon checkout, please see our Delivery Details page.

Which courier will my package arrive with?
At present, we only offer delivery via Royal Mail.

I have received a wrong item in my order. What do I do?
Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.

An item is missing from my order. What do I do?
Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.

How do I return an item?
We have a free post return process, please see our Returns Policy page.

Can I return an item to store?
Unfortunately we are unable to carry out refunds or exchanges in any of our stores, please see our Returns Policy page for how to return your item.

How do I contact the Jon Richard customer services team if I have a query?
We have a friendly, efficient team waiting to respond to your queries, please see our Contact Us page.